bdaj Privacy Policy and Data Protection

bdaj ("we", "our", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy provides a detailed description of how we collect your information, why we collect it, how we use it, and how we keep it secure.

This policy applies when you visit the bdaj website (bdaj.lat), register, or use any of our services. If you have any questions about our privacy policy, please contact our support team.

This policy should be read together with our Terms and Conditions and Responsible Gaming Guidelines.

bdaj may collect information from you in a number of ways. The categories are described in detail below:

2.1 Registration and Account Information

When you create an account at bdaj, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Preferred language and currency
• Username and password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

To comply with regulations and prevent fraud, we may collect the following information during the identity verification process:

• National ID (NID) or passport copy
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay, etc.)
• Utility bill or bank statement for address verification

2.3 Financial Transaction Information

To process deposits and withdrawals, we collect:

• Payment method details (mobile banking number, bank account information)
• Transaction history, amounts, and dates
• Information on the source of funds (where required)

2.4 Usage and Activity Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type, version, and operating system
• Time of site visit, pages viewed, and session duration
• Game play history and betting activity
• Cookie and local storage data

2.5 Communication and Support Information

When you contact us via live chat or email, we may retain a record of that conversation, which is used to improve the quality of our service.

bdaj uses your information only for lawful and specific purposes. The main reasons for our use of information are described below:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses and promotional offers
• Personalizing the player experience

3.2 Security and Fraud Prevention

• Verifying identity and preventing unauthorized access
• Preventing money laundering and other financial crimes
• Detecting and investigating suspicious activity
• Preventing access by minors (under 21 years of age)

3.3 Legal and Regulatory Compliance

• Complying with applicable laws and regulations
• Maintaining tax-related records
• Retaining information for dispute resolution

3.4 Communication and Customer Service

• Sending transaction-related notifications
• Communicating important account updates
• Responding to customer support queries
• Sending promotional communications subject to your consent

3.5 Service Improvement

• Fixing platform issues and improving functionality
• Developing new products and services
• Analyzing user preferences to improve the experience

However, to operate our services in certain situations, we may share information with trusted third parties:

4.1 Payment Processors

To securely process payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers, we share the necessary financial information with payment service providers. This sharing of information is done under strict confidentiality agreements.

4.2 Game Software Providers

Software providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Microgaming, NetEnt, and Ezugi may have access to the minimum information required to operate their games.

4.3 Legal Authorities

We may be required to provide information to government or regulatory authorities in response to a court order, investigation, or the requirements of applicable law.

4.4 Security Partners

Limited information may be shared with specialist security service providers to detect fraud and ensure cybersecurity.

4.5 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance.

The bdaj website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — maintaining login sessions, verifying security, and saving your preferences. They cannot be disabled.

5.2 Functionality Cookies

These cookies remember your language preferences, game settings, and other personalized options so you do not have to enter the same information repeatedly.

5.3 Analytics Cookies

We use analytics cookies to understand how much our platform is being used and where improvements are needed. The data collected is generally anonymous.

5.4 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.

bdaj has adopted industry-standard technical and organizational measures to protect your personal information.

6.1 Encryption and Technical Safeguards

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Passwords are hashed and stored using strong encryption algorithms
• Firewall and intrusion detection systems are active
• Regular security audits are conducted

6.2 Access Controls

• Only authorized personnel have access to specific information
• A need-to-know basis information access policy is followed
• All staff are bound by confidentiality agreements

6.3 Data Breach Response

In the event of a data breach, we will notify affected users and the relevant authorities as quickly as possible in accordance with legal requirements.

We retain your information for as long as it is necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

7.1 Active Accounts

While your account is active, we retain all of your information.

7.2 After Account Closure

Even after an account is closed or deactivated, financial records, transaction history, and identity verification documents are retained for a specified period in accordance with legal and regulatory requirements.

7.3 Legal Retention Obligations

In accordance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, it is legally required to retain certain information for a longer period.

As a bdaj user, you have a number of important rights over your own information:

8.1 Right to Access Information

You can request a copy of any information we hold about you at any time.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you can request us to correct them.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations, it may not be possible to delete all information.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of profiling.

8.5 Right to Withdraw Consent

For processing carried out on the basis of consent, you may withdraw that consent at any time. However, processing carried out before the withdrawal will remain valid.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible in accordance with applicable regulations.

If a person registers while under the age of 21, their account will be closed immediately and the associated information will be deleted. If you believe that a minor has registered on our platform, please notify our support team immediately.

Age verification is an integral part of our registration process. We are committed to ensuring responsible gaming — learn more on our Responsible Gaming page.

bdaj may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• Publishing a clear notice on the website
• Sending a notification to the registered email address
• Displaying a summary of important changes at the time of login

If you continue to use the platform after the changes, you will be considered to have accepted the updated policy. Therefore, it is advisable to review this page regularly.

The "Last Updated" date at the top of this page always reflects the date of the most recent change.

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us in the following ways:

Our privacy team takes all requests regarding your information seriously. We will process your request after verifying your identity.

For complete legal information and terms of service for bdaj, please visit our Terms and Conditions page.